AI voice agents are changing phone support by improving how quickly they...

https://wiki-zine.win/index.php/How_Do_I_Make_Sure_a_Voice_Agent_Behaves_When_Billing_Returns_Something_Unexpected%3F

AI voice agents are changing phone support by improving how quickly they respond, known as end-to-end latency, and by allowing customers to speak over the system using barge-in. These features help calls feel more natural and efficient