In customer service, preventing voice AI hallucinations means making sure info...

https://rileysnewcolumn.readspirex.com/posts/simulated-caller-testing-for-voice-agents-how-does-it-work

In customer service, preventing voice AI hallucinations means making sure info is accurate and clear. This post explores using identifier readback—like confirming order B3172 instead of B3712—and risk-tiered verification to double-check sensitive details