Listen without rushing to fix things, ask what would help, and offer one...

https://www.bookmarking-online.win/listen-without-rushing-to-fix-things-ask-what-kind-of-help-would-feel-useful

Listen without rushing to fix things, ask what would help, and offer one practical step, like sitting together while they make a call. Say, “I’m here, and we can talk again tomorrow.” Set kind boundaries, too. Support can take more than one conversation.