Voice AI can mess up answers when it misunderstands or guesses without real...

https://www.unitedbookmarkings.win/voice-ai-sometimes-gives-wrong-answers-because-it-mishears-or-misunderstands

Voice AI can mess up answers when it misunderstands or guesses without real data. A simple way to catch mistakes is using readback: having the system repeat order IDs back to customers for confirmation