Voice AI can slip up by mishearing or guessing, leading to wrong answers that...

https://articlegrovey.com/s/Mt_dSBrY0WnrGgHnbBpXj

Voice AI can slip up by mishearing or guessing, leading to wrong answers that frustrate customers. A practical way to catch errors early is using a simple readback—like repeating an order ID aloud to confirm it’s correct before processing