Voice AI can slip up when it guesses order details or misunderstands requests,...

https://www.oscarbookmarks.win/voice-ai-sometimes-gives-wrong-answers-because-it-mishears-or-misinterprets

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification